Refund policy

At Stone Room, we want every customer to feel comfortable with their purchase. If you are not satisfied with your order, we offer returns, refunds, and exchanges in accordance with the terms below.

1. Returns & Exchanges

You may request a return or exchange within 14 calendar days of receiving your online order or purchasing an item in our store.

Items should be returned in their original condition. Please include your order number or proof of purchase when contacting us.

We accept returns and exchanges for reasons including:

  • You changed your mind about your purchase.
  • The item is damaged or defective.
  • You received the wrong item.
  • The item does not match the product description.

For natural crystals, minerals, gemstones, and other natural products, minor differences in color, shape, texture, or natural markings are normal characteristics of the material.

2. How to Request a Return or Exchange

Please contact us within 14 days:

Email: support@stoneroom.co
Phone: (510) 210-4561
Business Hours: Mon–Sun, 11:00 AM–6:30 PM PST (Tue Close)

Please provide your order number and briefly explain the reason for your return or exchange. Photos may be requested when helpful, especially for damaged or incorrect items.

Our team will provide return instructions and work with you to find the most convenient solution.

3. Return Shipping

If the return is due to a damaged, defective, or incorrect item, Stone Room will cover the return shipping cost.

For other returns, such as a change of mind, the customer is generally responsible for the return shipping cost.

Return Address:
Stone Room
1564 Solano Ave
Albany, CA 94707
United States

Please contact us before sending a return so we can provide the correct instructions.

4. Refunds

Once we receive and inspect the returned item, we will process the approved refund to the original payment method.

Refunds are generally processed within 3–5 business days after the return is received. Depending on your bank or payment provider, it may take an additional 7 business days for the refund to appear in your account.

5. Order Cancellation

You may request to cancel or modify an order within 24 hours of placing it, provided the order has not already been processed or shipped.

Please contact us as soon as possible with your order number.

If an order has already been processed or shipped, cancellation may no longer be possible. In that case, you may request a return after delivery under this policy.

6. Customer Support

If you have any questions about a return, exchange, refund, or cancellation, please contact us. We are happy to review your situation and help find a reasonable solution.

Email: support@stoneroom.co