Shipping policy
Stone Room Shipping Policy
At Stone Room, we carefully package every order to help your crystals, minerals, gemstones, and natural treasures arrive safely. We currently ship within the United States only.
1. Shipping Rates & Delivery Time
| Shipping Method | Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|---|
| Standard Shipping | Under $99 | $6.99 | 7–10 business days |
| Free Shipping | $99 and over | FREE | 7–10 business days |
Delivery time includes 1–3 business days for order processing, followed by approximately 7–10 business days in transit.
Delivery estimates are not guaranteed and may vary due to carrier operations, weather, holidays, or other circumstances outside our control.
2. Order Processing
Orders are normally processed within 1–3 business days after the order is placed.
Orders placed before 11:00 AM Pacific Time on a business day may begin processing the same day. Orders placed after 11:00 AM, on weekends, or on holidays will begin processing on the next business day.
Customer Support Hours: Mon–Sun, 11:00 AM–6:30 PM PST (Tue Close)
3. Shipping Carriers
Depending on the destination and availability, orders may be shipped using carriers such as:
- USPS
- UPS
- FedEx
- Other reliable U.S. shipping carriers
The available carrier may vary by order.
4. Tracking
Once your order has shipped, we will send a shipping confirmation email with your tracking number.
You can use the tracking number to follow your package directly through the carrier's tracking system.
5. Shipping Address
Please make sure your shipping information is complete and accurate when placing your order.
We are not responsible for delivery problems caused by an incorrect or incomplete address provided at checkout.
If a package is returned to us because of an incorrect address, please contact us so we can help arrange the next steps. Additional shipping charges may apply for reshipment.
6. Delayed, Lost, or Missing Packages
If your package has not arrived within the expected delivery timeframe, please contact us with your order number and tracking information.
If a package is marked as delivered but you cannot locate it, please contact us as soon as possible. We will review the tracking information and work with the carrier to help resolve the issue.
Email: support@stoneroom.co
Phone: (510) 210-4561
7. Damaged Items
We carefully package our products, but damage can occasionally occur during shipping.
If your order arrives damaged, please:
- Take clear photos of the package and damaged item.
- Contact us within 48 hours of delivery whenever possible.
- Keep the original packaging until the issue has been resolved.
Please send your order number and photos to support@stoneroom.co.
We will review the situation and work with you to provide an appropriate solution, which may include a replacement or full refund. If the damage was caused during shipping, we will assist with the carrier claim.
8. PO Boxes & Military Addresses
We can ship to U.S. PO Boxes where the selected carrier supports delivery.
For APO/FPO addresses, please contact us before ordering to confirm whether delivery is available for your order.
9. Contact Us
If you have any questions about shipping or your order, please contact us:
Email: support@stoneroom.co
We are happy to help with any shipping questions and will do our best to make sure your order reaches you safely.
